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In that location are some mutual two-step verification problems that seem to happen more frequently than any of united states of america would like. Nosotros've put together this article to describe fixes for the most common problems.

Your Azure Agile Directory (Azure Advertizing) organization can plough on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the post-obit data:

• Your user proper noun

• Your countersign

• A mobile device or phone

Ii-pace verification is more than secure than just a password, considering two-step verification requires something you know plus something you have. No hacker has your physical telephone.

Important:If yous're an administrator, yous tin find more than information about how to ready up and manage your Azure Advertizement environment in the Azure Advert documentation.

This content can help you with your work or school account, which is the account provided to you by your organisation (for example, dritan@contoso.com). If y'all're having problems with ii-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), see Turning two-footstep verification on or off for your Microsoft business relationship.

I don't have my mobile device with me

It happens. You lot left your mobile device at abode, and now y'all can't use your phone to verify who you are. Maybe you previously added an culling method to sign in to your business relationship, such equally through your office phone. If so, you tin can utilise this alternative method now. If you lot never added an alternative verification method, you lot can contact your organization's Help desk for assistance.

1. Sign in to your account but select theSign in another way link on theIi-factor verification folio.

   

2. If yous don't meet theSign in another manner link, it means that y'all haven't gear up whatsoever other verification methods. You lot'll have to contact your administrator for assistance signing into your account.

3. Choose your culling verification method, and go along with the two-step verification process.

I can't turn two-step verification off

• If you lot're using ii-step verification with a personal business relationship for a Microsoft service, similar alain@outlook.com, you can turn the feature on and off.

• If you lot're using 2-step verification with your work or school account, information technology most likely means that your organisation has decided you must utilise this added security feature. There is no fashion for you to individually turn it off.

• If you tin't plow off two-pace verification, it could likewise be because of the security defaults that accept been applied at the organization level. For more information nearly security defaults, come across What are security defaults?

My device was lost or stolen

If you've lost or had your mobile device stolen, you can take either of the following deportment:

• Sign in using a different method.

• Enquire your organisation's Assistance desk-bound to articulate your settings.

We strongly recommend letting your organization'due south Aid desk know if your phone was lost or stolen. The Help desk can brand the appropriate updates to your account. Afterward your settings are cleared, you lot'll be prompted to register for ii-factor verification the side by side fourth dimension y'all sign in.

I'one thousand not receiving the verification code sent to my mobile device

Non receiving your verification code is a common trouble. The problem is typically related to your mobile device and its settings. Hither are some suggestions that you can try.

Suggestion	Guidance
Use the Microsoft authenticator app or Verification codes	Yous are getting "Y'all've hit our limit on verification calls" or "Y'all've hit our limit on text verification codes" fault letters during sign-in. Microsoft may limit repeated authentication attempts that are perform by the same user in a brusk flow of time. This limitation does not apply to the Microsoft Authenticator or verification code. If you lot take hit these limits, you can use the Authenticator App, verification code or endeavor to sign in over again in a few minutes. Y'all are getting "Distressing, we're having trouble verifying your account" error message during sign-in. Microsoft may limit or block vocalism or SMS hallmark attempts that are performed past the same user, phone number, or organisation due to high number of failed voice or SMS hallmark attempts. If you lot are experiencing this fault, you can try some other method, such as Authenticator App or verification code, or reach out to your admin for support.
Restart your mobile device	Sometimes your device just needs a refresh. When you restart your device, all groundwork processes and services are concluded. The restart besides shuts downwards the core components of your device. Whatever service or component is refreshed when yous restart your device.
Verify that your security information is correct	Make certain your security verification method information is accurate, particularly your phone numbers. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Fortunately, that user won't be able to do anything with the alerts, but it likewise won't assistance you sign in to your business relationship. To make sure your information is correct, see the instructions in the Manage your two-cistron verification method settings commodity.
Verify that your notifications are turned on	Make sure your mobile device has notifications turned on. Ensure the following notification modes are allowed: Phone calls Your hallmark app Your text messaging app Ensure these modes create an warning that is visible on your device.
Make sure you have a device point and Internet connectedness	Brand sure your phone calls and text messages are getting through to your mobile device. Have a friend call y'all and send y'all a text bulletin to make sure yous receive both. If you lot don't receive the call or text, first check to brand sure your mobile device is turned on. If your device is turned on, just you're still non receiving the call or text, there's probably a trouble with your network. You lot'll demand to talk to your provider. If you often accept indicate-related issues, we recommend you install and utilise the Microsoft Authenticator app on your mobile device. The authenticator app tin generate random security codes for sign-in, without requiring any jail cell point or Internet connectedness.
Plow off Practice not disturb	Make sure you haven't turned on the Do not disturb feature for your mobile device. When this characteristic is turned on, notifications aren't allowed to alert you on your mobile device. Refer to your mobile device's manual for instructions virtually how to turn off this feature.
Unblock phone numbers	In the Usa, vox calls from Microsoft come from the following numbers: +1 (866) 539 4191, +one (855) 330 8653, and +i (877) 668 6536.
Check your battery-related settings	If yous set your battery optimization to cease less frequently used apps from remaining active in the background, your notification system has probably been afflicted. Try turning off battery optimization for both your authentication app and your messaging app. Then try to sign in to your account once again.
Disable third-party security apps	Some phone security apps cake text letters and telephone calls from annoying unknown callers. A security app might prevent your phone from receiving the verification code. Effort disabling any third-party security apps on your phone, and so request that another verification code exist sent.

I'm not being prompted for my 2nd verification data

You sign in to your work or school account by using your user name and countersign. Next you should be prompted for your boosted security verification information. If you are non prompted, possibly you haven't yet set up upwardly your device. Your mobile device must exist fix to work with your specific additional security verification method.

Maybe y'all haven't ready up your device even so. Your mobile device has to be gear up up to work with your specific boosted security verification method. For the steps to make your mobile device bachelor to utilise with your verification method, see Manage your two-factor verification method settings. If you know that you haven't ready your device or your business relationship yet, you tin follow the steps in the Set up my account for two-step verification commodity.

I take a new phone number and I want to add information technology

If yous accept a new telephone number, you'll need to update your security verification method details. This enables your verification prompts to go to the right location. To update your verification method, follow the steps in theAdd or change your phone number section of the Manage your 2-factor verification method settings commodity.

I accept a new mobile device and I want to add it

If you have a new mobile device, you'll need to set it up to work with ii-factor verification. This is a multi-footstep solution:

1. Fix your device to work with your account past following the steps in the Fix my account for two-step verification article.

2. Update your account and device information in the Boosted security verification page. Perform the update by deleting your old device and adding your new one. For more than data, run across the Manage your two-factor verification method settings article.

Optional steps:

1. Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app article.

2. Turn on 2-factor verification for your trusted devices by post-obit the steps in theTurn on two-factor verification prompts on a trusted device section of the Manage your two-factor verification method settings commodity.

I'm having problems signing in on my mobile device while traveling

You might observe it more than difficult to utilise a mobile device-related verification method, like a text messaging, while you're in an international location. It'south too possible that your mobile device can cause y'all to incur roaming charges. For this situation, we recommend you utilize the Microsoft Authenticator app, with the selection to connect to a Wi-Fi hot spot. For more than data about how to prepare the Microsoft Authenticator app on your mobile device, run across the Download and install the Microsoft Authenticator app article.

I can't go my app passwords to work

App passwords supercede your normal countersign for older desktop applications that don't support two-gene verification. Offset, make certain you typed the countersign correctly. If that doesn't ready it, try creating a new app password for the app. Do this past creating the app passwords using the My Apps portal every bit described in Manage app passwords for 2-pace verification.

I tin't turn off two-factor verification

If yous're using ii-gene verification with your piece of work or schoolhouse account (for case, alain@contoso.com), it most likely means that your organization has decided you must use this added security feature. Because your system has decided you lot must use this characteristic, there is no way for yous to individually plough information technology off. If, however, you lot're using two-factor verification with a personal account, similar alain@outlook.com, you have the ability to turn the feature on and off. For instructions nigh how to control ii-factor verification for your personal accounts, see Turning two-gene verification on or off for your Microsoft account.

If you tin can't turn off two-factor verification, it could also be because of the security defaults that have been practical at the organization level. For more than information near security defaults, meet What are security defaults?

I didn't find an answer to my problem

If you lot've tried these steps but are still running into bug, contact your organization'southward Assist desk for assistance.

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Source: https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

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